Minimum Order Amount
Minimum Order is €25 Net, exclusive of shipping and VAT if applicable!
Shipping costs are additional to the purchase price and must be paid by the buyer. Shipping is per order not per item!
• Shipping within Germany is €7 (€5.88 + 19% German VAT) via DHL Insured Package.
• Shipping to the Netherlands is €18 (€15.13 + 19% German VAT) via DHL Insured Package. This is because Dutch Post no longer tracks packages and has become very unreliable.
• Shipping to the Russian Federation is €35 up to 5 Kilo via DHL Paket insured and trackable
• Shipping to other destinations is via German Post Registered, Insured Airmail costing €12.50 (€10.50 + 19% German VAT) to all EU countries except Germany and €12.50 Flat Rate the the USA, Canada and all other destinations to which I ship. Delivery usually time is normally 4-14 days and is trackable online for orders to most countries. (It seems that Canada no longer tracks packages, if you are in Canada, call your Post and ask why.)
Shipping costs will be added to your order at checkout! Most orders ship within 72 hours of payment. Normally I ship twice a week, Tuesdays and Fridays. If there will be any delay, I will let you know via email and you can cancel the order for a full refund is you prefer not to wait.
All orders from stock may be returned for a refund of the purchase price within 14 days of receipt. No reason must be given, however the product(s) must be unused and in the same condition as received by the buyer. Contact me via email within 14 days of receipt for further instructions if you would like to make a return. Once I receive the return, I will refund through PayPal. See the AGB Page on this site for complete details!
Customs regulations & fees
The buyer is responsible for any and all Customs duties or taxes which may be levied on the shipment. Additionally the buyer is solely responsible for determining whether or not any product purchased may be imported into their country. Check your local laws before you order!
Save your receipt!
Should you ever need to return your purchase to me, you MUST include a copy of the original receipt to avoid German Customs' charges.
Prices & VAT (national sales tax) or Why Do EU Buyers pay more?
Prices shown are Net prices and are directed at Buyers located outside the European Union (EU). I am required by law to collect 19% German Value Added Tax (VAT) on shipments to an address within the EU. VAT means "national sales tax" for those unfamiliar with the term. Buyers outside the EU do not have to pay German VAT. It's that simple! If your shipping address is within the EU, German VAT will be added to your order at checkout!
Sharpening & repair
Normally I will sharpen any knife I made free of charge. Please contact me for further details before sending in your knife and be sure to include return postage with the knife. Never ship a knife in an envelope, always pack it securely in a box, including some type of edge protector or sheath.
I will repair any knife or WilkinsGRIP product I've made that gets worn, broken or damaged. This means doing my best to restore it to the condition it was in when it left my shop. Please contact me with pics and complete info and I will try to give you an overview of the costs before you send in your knife. Warranty repairs are of course free. I do not work on knives I didn't make.
order pick up and visiting my workshop
I operate exclusively online and do not have a store, making it impossible to pick up an order in person. No, I cannot meet you on a street corner! The physical address on this website is for postal deliveries only, please do not come by and ring the bell. My workshop is not at that address. Insurance regulations and time constraints prohibit visitors in the actual workshop.
Facebook and Instagram
I do not operate a mailing list because of the incredible amount of time it requires. I post current info on new and upcoming products on my Facebook Page or to Instagram. Please visit one or both and choose Like or Follow to stay in the Loop.